I have a TalkSwitch customer that wanted to have two remote extensions in a corporate office in a different state. I have managed remote extensions for some time. They are a major cost savings, and work wekk, but configuring the routers and/or firewalls on both sides can be hairy.
TalkSwitch has been designed for this from the ground up however. All you have to do is to set the remote phones up with the public address of the system. The remote phones automatically establish a connection back to the TalkSwitch, which is used for both inbound and outbound calls. Thus, no firewall/router changes required!
The creates some interesting possibilities. Imagine an employee working temporarily at a customer site, hotel room, or any other location with a network connection just plugging their phone into the network and being immediately connected to the corporate phone system. Very powerful!
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Voice Over IP can be a major cost saver to small businesses and organizations, as can the new small but feature-rich VOIP capable phone systems. The purpose of this blog is to describe my experiences with its implementation for various businesses and organizations, in an effort to help others considering the same approach.
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About Me
- Robert Covington
- I have spend the better part of a 30 year career in IT helping to make technology work for companies and organizations, rather than it getting in their way. My background includes call center development, and telephony system implementaitons for companies from 3 to 1,000 employees. I began implementing PC-based phone systems and VOIP-based extensions during the infancy of both technologies. I now have a passion to help ensure that the best of these technologies can be used effectively to help small organizations reduce their costs, while at the same time putting them on par with their large competitors.
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