I confess to not being an AT&T fan. I have spent too many years putting up with their monopolistic attitude, which has continued even though they are no longer a monopoly.
My latest such experience was yesterday. I was at a customer site doing some additional setup on a TalkSwitch system with Cbeyond service. In order to give the customer the best group of options, I had priced the service through AT&T initially, whose quote was discarded when they could not service the facility with DSL.
While at the customer site, an AT&T installer came in looking for me. He had an order to install 4 lines for the organization. It seems that AT&T sales reps, under pressure to close business, often put in orders after doing quotes, even if the customer never ordered the service. The sad fact is that many such companies assume that AT&T must know what they are doing, and let them complete the installation of service they never ordered in the first place, leaving them to fight with AT&T over the bill.
The morals to the story are: a) Always comparison shop among multiple service providers; b) Use a good vendor to help you with the quotes, one that can stand up to the tactics of some vendors.
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Voice Over IP can be a major cost saver to small businesses and organizations, as can the new small but feature-rich VOIP capable phone systems. The purpose of this blog is to describe my experiences with its implementation for various businesses and organizations, in an effort to help others considering the same approach.
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- Robert Covington
- I have spend the better part of a 30 year career in IT helping to make technology work for companies and organizations, rather than it getting in their way. My background includes call center development, and telephony system implementaitons for companies from 3 to 1,000 employees. I began implementing PC-based phone systems and VOIP-based extensions during the infancy of both technologies. I now have a passion to help ensure that the best of these technologies can be used effectively to help small organizations reduce their costs, while at the same time putting them on par with their large competitors.
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